Terms of Service

Terms and conditions for chimney services by Firenze Camino Safe

1. Services

Firenze Camino Safe provides eco-certified chimney sweeping, Level 1–3 inspection, masonry repair, eco-safe waterproofing, dryer vent cleaning and fireplace restoration in Florence and the Tuscany region.

2. Appointments

Cancellations require 24 hours notice. Late cancellations may incur a €35 fee. We offer Saturday appointments with no surcharge and 24/7 emergency call-out.

3. Pricing & Payment

All chimney jobs are quoted after initial assessment in Florence. Payment due on completion by cash, SEPA or card.

4. Eco-Clean Guarantee

We use only eco-certified cleaning products. Zero harsh chemicals in your home. Worksite left spotless — guaranteed or we return within 7 days at no cost.

5. Liability

Firenze Camino Safe holds €2,500,000 public liability insurance on all chimney work.

6. Safety

Clients must provide safe access to chimney areas. Children and pets must be kept away from work zones during chimney service.

7. Governing Law

Governed by Italian law. Disputes subject to the Court of Florence.

8. Contact

Firenze Camino Safe — Via de' Tornabuoni 22, 50123 Firenze FI | [email protected] | +39 055 3692 8147

Last updated: January 2025

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